Terms & ConditionsPlease Read This Document Carefully. It Contains Very Important Information Regarding Your Rights and Obligations, Including Limitations and Exclusions That Might Apply to You.
These terms and conditions ("Terms and Conditions") apply to the purchase and sale of products ("Product" or "Products") from or through www.modaoperandi.com (the "Website"), our mobile applications ("App"), Moda employees, or at a Moda Operandi showroom or event, and also applies to the use of any of our services or features provided by or on our behalf (together with the App and Website, "Services"). By placing, or authorizing the placing on your behalf, an order for Product(s) or using our Services, you agree to be bound by, and you accept, these Terms and Conditions. These Terms and Conditions are subject to change by Moda Operandi, Inc. and Moda Operandi UK Limited (company number 09075781, registered office at 5 New Street Square, London, EC4A 3TW, UK) for customers in Europe (collectively, and together with their affiliates and subsidiaries, "Moda", "Moda Operandi", "us", "our", or "we") without prior written notice at any time, in our sole discretion. The latest version of the Terms and Conditions will be posted on this page, and you should review these Terms and Conditions prior to purchasing any Product or using the Services. These Terms and Conditions are an integral part of the terms and conditions that apply generally to the use of our Services. You should also carefully review our PRIVACY POLICY before placing an order for Product(s) or using our Services. If you place an order for Products or use the Services for or on behalf of a third party, you represent and warrant that you have obtained legally valid consent or are otherwise legally authorized to place such order and to disclose such third party's personal information to Moda Operandi in accordance with with these Terms and Conditions, and for Moda Operandi to process such personal information in accordance with our Privacy Policy.1. Eligibility, Orders, and CancellationTo use the Services you must be, and represent and warrant that you are, of legal age (18 years of age or older or otherwise of legal age in your jurisdiction, or, if you have parental consent, 13 years of age) and able to agree to these Terms and Conditions. If you are agreeing to these Terms and Conditions on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms and Conditions on that organization or entity's behalf and to bind them to these Terms and Conditions (in which case, the references to "you" and "your" in these Terms and Conditions, except for in this sentence, refer to that organization or entity). If we have previously prohibited you from accessing or using the Services, you are not permitted to access or use the Services.Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to limit or restrict the availability of Products or Services at any time and for any reason. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not you have been charged. If your order has been cancelled or limited by us, the applicable amount any payment made pursuant to that order will be refunded to the original form of payment. If you have been charged and your order is canceled by us, we will promptly issue a refund to your original form of payment in the amount of the charge and notify you that your order was canceled. Orders placed using Rewards Points (see below) or site credit will be refunded as Rewards Points or site credit, respectively, if the order is canceled by us.Trunkshow OrdersSome of our limited-time presale events allow you to place preorders for Products from specific designers or collections that are then made specifically for you ("Trunkshow") and fulfilled at a later date when the Product is ready for shipment. Until a Trunkshow order period ends, a Trunkshow order may be cancelled for a full refund of any deposit to the original method of payment. Once a Trunkshow order period ends, we will not be able to make any changes to the size, style, quantity, or type of Product ordered. From the time a Trunkshow order period ends until the order is delivered to you, you may cancel the order and any prepaid amounts will be refunded to you as site credit. Notwithstanding the foregoing, if the Product is Fine Jewelry, then the order for that item cannot be canceled after 24 hours from the time of the order. Once you receive your order, if you are not satisfied with it, you may return it in accordance with our Return Policy set out below, and any such eligible returns will be refunded to the original method of payment. Please see Payment Terms below for more information on how we process payments and any refunds for Trunkshow orders or other preorders.Boutique OrdersMany of our products are available to you for immediate purchase or for preorder from pre-existing or anticipated inventory and are not made for you specifically ("Boutique"). Once a Boutique order has been made, we will not be able to cancel the order or make changes to the size, style, quantity, or type of Product ordered. Once you receive your order, if you are not satisfied with it, you may return it in accordance with our Return Policy set out below.2. Payment Terms & Site CreditTerms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:All orders are subject to verification for security reasons, and we may contact you to verify an order. If you are contacted for verification, you will have 48 hours to complete the verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method.Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards in currency other than US Dollars will be calculated using currency conversion on www.xe.com on the day of the transaction. You agree that Moda is not responsible for any credit shortages due to currency conversion rates.If you preorder Products, you will be required to pay either the full purchase price or a percentage of the amount due as an initial payment at the time you place your order, exclusive of shipping fees and taxes. In the case of an initial payment, we will charge you the remaining amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. We will first apply any available site credit in your account to the balance owed, and if you do not have any site credit or your site credit is not enough to cover the amount owed, we may charge the remaining balance to the same method of payment as used for the initial payment or to any active payment methods, including credit card(s), on your account at the time the payment is due. If your payment information has changed, please contact [email protected] with your updated payment information. If the remaining payment cannot be processed, your order will be cancelled, and (i) if the item is a Trunkshow item, you will be issued a site credit for any amount that you have paid for that Product, and (ii) if the item is a Boutique pre-order item, you will be issued a refund to the original method of payment.Please be aware that because of the "pre-sale" nature of such transactions, you should expect a wait period of approximately four to six (4 to 6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective Trunkshow or preorder Product page.If you order Products available for immediate shipping from our Boutique, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order.Site credit may only be used for purchases on ModaOperandi.com, is not transferable, and may not be redeemed or exchanged for cash. Any eligible returns, cancellations, or refunds applicable to a purchase using site credit will be credited back in the form of site credit. Site credit automatically expires three (3) years from the date of issuance.3. Changes in Products and PricingWe are constantly updating and revising our offerings of Products and Services, and we may discontinue Products and Services at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products and Services, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that we discover an error in the pricing or description of a Product, we shall have the right to refuse or cancel any orders placed for the Product. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged.If you order a Trunkshow Product that was incorrectly priced, you will be contacted by a Care representative and given the option to purchase the Product at the correct price, or to cancel your order and receive a refund for the amount that you have paid as soon as possible, in accordance with our refund policy below. If you order a Boutique Product that was incorrectly priced, your order will be canceled and we shall issue a refund as soon as possible, in accordance with our refund policy below.4. Shipping Fees, Taxes, and International DutiesProduct prices displayed through the Services include estimated taxes (including value added tax ("VAT") and import taxes) and duties.For orders shipping within the US, sales tax will be charged at checkout on orders shipping to states where sales tax is required to be collected by law for online purchases. The list of those states may change from time to time. For a list of states for which we collect sales tax, please see our FAQs. For Trunkshow Products, this tax will be charged at such time as the Product is ready for shipment. For all other Products, this tax will be charged at the time you place your order for the Product. No import duties will be applied to orders shipped within the United States.For international customers, applicable local taxes (including such taxes as VAT), import taxes, and duties will be determined, displayed and charged at checkout (unless you are shipping to destinations on a DDU (Delivery Duty Unpaid) basis, as discussed further, below). All other non-customs-related local taxes (other than VAT) are the customer’s responsibility, and Moda Operandi is not responsible for reporting or paying additional local taxes to states, such as any use tax. Any taxes and duties are calculated on the total merchandise value, after discounts or promotional codes and/or promotional site credits which may be redeemed at checkout ("Promotions") have been applied.When shipping to countries outside of the US, most destinations are delivered on a DDP (Delivery Duty Paid) basis, which means relevant import taxes and duties are calculated at checkout and processed by Moda Operandi once your order ships. If you are shipping on a DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Moda Operandi. Instead, the shipping carrier will invoice you upon delivery of your merchandise. If you are shipping outside the United States on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by Moda Operandi. This detail will be noted at checkout and on the confirmation email sent once order has been placed, and as the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country to which you are shipping. Payment of these amounts will be necessary to release your order from customs on arrival. For a list of DDP and DDU countries please see our FAQs.Orders shipped from our United States warehouses will be sent via FedEx, DHL, WorldNet, or another carrier. We ship the majority of our Products worldwide from our warehouses in the United States. For Trunkshow and preorder Products, all relevant shipping fees, local taxes, import taxes, and duties will be charged at such time as the Product is ready for shipment. For all other Products, such shipping fees, taxes, and duties will be charged at the time you place your order for the Product or at the time of shipment. The costs of shipping and any import taxes, and duties paid are non-refundable.5. Shipping PolicyWe offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted. For more information, please refer to our Shipping FAQ.Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.Except as determined otherwise by Moda Operandi in our sole discretion, orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Moda Operandi is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature.Moda Operandi is also not responsible for any international shipping delays caused by the customs clearance process.6. Intellectual Property and ContentAll copyright, designs, trademarks and all other intellectual property visible through the Services, including Moda Operandi Software and all HTML and other code contained on our Website and App, is the sole property of Moda Operandi or their respective owners. You are permitted to use the content on the Services only as expressly authorized by Moda Operandi and/or its third party licensors. Any reproduction or redistribution of the above listed Content without permission is prohibited and may result in civil and criminal penalties, where "Content" is defined as data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on the Website.You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the Services. You may not use the Services, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site(s).7. Price Adjustment PolicyModa Operandi will honor price adjustments on Products purchased within a 7-day period prior to the start of a sale. Please note that the Product has to still be available on the site in the same size/style as originally purchased. This price adjustment policy is available for price adjustments at the initial markdown only; we do not offer price adjustments with subsequent markdowns or changes in prices, if any. Moda Operandi does not price match any sale or discount prices with any other retailers, including affiliates.All approved price adjustments will be issued as a refund to the original method of payment and the Product will be a Final Sale. If you wish to request a price adjustment in accordance with this policy, please contact [email protected].
8. Limitation of Liability; No WarrantiesAny conditions, rights, warranties or guarantees implied by law into these Terms and Conditions or with respect to your purchase of Products are expressly excluded to the extent permitted by law. In no event shall Moda Operandi, its affiliates, and its and their respective officers, directors, managers, employees, and other representatives (collectively, the “Moda Parties”), under any circumstances, have any obligations or liabilities to you or any other person (i) for loss of profits, for loss of business or use, or for incidental, punitive, special, or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, (ii) arising out of or in connection with the sale, delivery, or use of or inability to use the Products or Services, (iii) as publisher of information, (iv) as a reseller of any products or services, (v) for any incorrect or inaccurate information, or (vi) for statements or conduct of any third party on or through the Services. Subject to the above exclusion of liability and to the maximum extent permitted by law, our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Services. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Moda and you.You expressly understand and agree that:
- The Services and all materials and content contained therein are provided on an “as is” and “as available” basis, and your use of the Services is at your sole risk. Except as otherwise expressly provided in these Terms and Conditions, the Moda Parties expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the generality of the foregoing, the Moda Parties make no warranty that: (i) the Services will meet your requirements; (ii) the Services will be uninterrupted, timely, secure, or error-free; (iii) information that may available or contained in the Services will be accurate or reliable; and (iv) the quality of any products, services, information, or other material obtained through the Services will meet your expectations or needs.
- All Products purchased from Moda are provided “as-is”, and subject only to any applicable warranties of their respective manufacturers, distributors, and/or suppliers, if any. To the fullest extent permitted by applicable law, the Moda Parties expressly disclaim all warranties of any kind, either express or implied, including, any implied warranties, with respect to the Products listed or purchased on or through the Services. Without limiting the generality of the foregoing, the Moda parties expressly disclaim all liability for product defect, fault, or failure, claims that are due to normal wear, misuse, abuse, modification, and non-compliance with any directions.
- Full Price: Products purchased at full price are eligible for return for a full refund within 28 days from the date that the Product was delivered to you.
- Markdowns: Products purchased at a discount (other than with a Promotion) or on markdown are eligible for return for site credit within 14 days from the date that the Product was delivered to you.
- Fine Jewelry: Fine Jewelry Products are eligible for return for a full refund within 14 days from the date the Product was delivered to you.
- Timepieces: Timepiece Products are eligible for return for a full refund within 14 days from the date the Product was delivered to you.
- Final Sale: Products purchased on or designated as final sale (as further described below) are not eligible for return or a refund.
- Customized, personalized, custom, or made to order items
- Vintage items
- Hosiery / lingerie
- Exotic leathers
- Wedding dresses
- Special Order Items
- Items indicated as "final sale"
- Customized or personalized Products
- Swimwear or lingerie with the protective or hygienic strip removed
- Cosmetic, skincare, or fragrance Products which were unsealed after delivery
- If you have a Moda Operandi account, sign in and locate the item/order under "ORDER HISTORY". Click "REQUEST RETURN" next to the Product(s) you wish to return, and follow any instructions. A pop-up page will appear with the prepaid shipping label, instructions, and international commercial invoices (where applicable)
- If you checked out as a guest, you can request a return online at https://www.modaoperandi.com/request-return or by contacting Care.
By becoming a Moda Rewards member you agree to be bound by these Terms and Conditions.For questions regarding your point balance or the Moda Rewards Program please contact [email protected] or by calling Client Services at (800) 707-9898 if you are calling from the United States, or +1 (212) 729-0984 if you are calling internationally.12. Your Content and Prohibited UsesCertain Services may permit you to publicly post or display content, and you alone are responsible for such content. You are prohibited from using, and agree not to use, the Services or its content, or to submit, publish, or post any content to us or in connection with the Services: (a) for any unlawful purpose or to solicit others to perform or participate in any unlawful or fraudulent conduct; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our rights or the rights of others (including, but not limited to, intellectual property rights); (d) to defraud, harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability or any other protected attribute; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (g) to collect, track, or publish the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services. We reserve the right to monitor, edit, delete, or use any such information as we deem appropriate, including, but not limited to, to protect our Services, the rights and property of us, you, and others, and as may be required by or appropriate pursuant to law or requirement of other governmental authority.We reserve the right to suspend or terminate your account(s) and any orders (and any other orders or account(s) connected with you) and your use of and/or access to the Services if you, as determined by us in our sole discretion: (i) violate these Terms and Conditions or our Privacy Policy, (ii) engage in defamatory, fraudulent, abusive, or illegal or other misconduct in connection with our Products or Services, (iii) engage in behavior that abuses, harasses, insults, or intimidates another customer, our team members, vendors, suppliers, agents, or representatives, or (iv) engage in fraud, abuse, misuse, or gaming in connection with our Products, Services, or Promotions, Contests, or Rewards Points in any way, or that you intend to do so (for example, if you create more than one account to obtain a Promotion that is intended for new customers).You are not authorized to, and agree not to, download or copy any images, works, or other content displayed or performed on or through the Services, including modaoperandi.com and our mobile applications.13. Exceptional ProductsFrom time to time, we may offer for sale certain "Exceptional Products", which are Products or experiences in a limited-time sale event that allows you to place orders or inquiries from specific designers or vendors that are specially curated by us, have limited quantities, and designed for an exceptional experience, and which the applicable vendor ("EP Vendor") will supply, deliver, provide, fulfill, and/or perform ("EP Fulfillment") at one or more later times. Exceptional Products are also subject to, and by placing an order or inquiry for an Exceptional Product you agree to, the following additional terms and conditions:
- Exceptional Products are available on a first-come, first-served basis.
- If you purchase an Exceptional Product directly from us:
- All sales of Exceptional Products are final and non-refundable (subject to applicable law and EP Vendor availability), and resales are prohibited, but you may gift your purchase of an Exceptional Product to another person, so long as you provide us notice of their contact information, with their permission, prior to finalizing your order. Any sales tax, duties, import taxes, or similar charges, will be determined based on the recipient’s address and collected at the time of any balance payment.
- If the purchase price for an Exceptional Product is not collected in full at the time of your order, to finalize your purchase (and notwithstanding anything to the contrary in any order/checkout confirmation page or communication), you must pay any balance (including any applicable duties, taxes, VAT, or similar charges) in full within 72 hours, unless a greater time period is indicated in the Exceptional Product detail page. We will promptly reach out to you at the email address or phone number in your order to finalize your order and process any balance payment. If you do not pay the balance in full within the applicable time period, we reserve the right to cancel your order, return any deposit, and offer the Exceptional Product for sale publicly.
- Pursuant to your purchase of an Exceptional Product, we will provide the applicable EP Vendor with your (or the designated recipient's) name and contact information so that the EP Vendor may perform the EP Fulfillment. You give us permission to share such information (or the contact information of your designated gift recipient, and you confirm to us that you have their permission for us to share such information) with the EP Vendor for the purposes of EP Fulfillment, and to cooperate and assist in such EP Fulfillment as we deem necessary or appropriate.
- As between you and us, the EP Vendor is solely responsible for EP Fulfillment, and we are only responsible to collect from you payment for the Exceptional Product and to use our commercially reasonable efforts to confirm your order with the EP Vendor. If the EP Vendor does not confirm your order for any reason, we will issue you a refund in full.
- If you purchase of an Exceptional Product from the EP Vendor:
- Upon your inquiry and confirmation to us of your intent to purchase the Exceptional Product, we will provide the applicable EP Vendor with your (or your designated recipient’s) name and contact information so that the EP Vendor may finalize the order as it deems necessary or appropriate, collect payment, and perform the EP Fulfillment. You give us permission to share such information (or the contact information of your designated gift recipient, and you confirm to us that you have their permission for us to share such information) with the EP Vendor for the purposes of negotiating and finalizing your order, collecting payment, and EP Fulfillment. For clarity, such orders are not final or confirmed until accepted as such by the EP Vendor pursuant to its applicable processes, terms, and conditions.
- As between you and us, the EP Vendor is solely responsible for EP Fulfillment, and to collect from you payment for the Exceptional Product and any applicable sales tax, VAT, duties, import taxes, or other government charges and fees, but we may cooperate and assist you and/or the EP Vendor in in such EP Fulfillment as we deem necessary or appropriate.
- EP Fulfillment will take place in the time and manner as specified in the Exceptional Product detail page and in the EP Vendor’s reasonable discretion, and as may otherwise be agreed by you or us with the EP Vendor. If EP Fulfillment is delayed or canceled in connection with events outside of the EP Vendor’s reasonable control, the EP Vendor may, in its discretion, issue a refund, or reschedule, defer, or reasonably modify the EP Fulfillment.
- The price of an Exceptional Product covers the cost of the Exceptional Product only. Unless expressly indicated otherwise in the Exceptional Product detail page, the price does not include sales tax, VAT, import taxes, duties, or any travel, lodging, meals, services, documentation, insurance, registrations, modifications, customization, or government fees or charges. If the EP Vendor offers or permits you to make customizations or modifications to or in connection with the Exceptional Product or EP Fulfillment, any applicable costs or expenses (and any related taxes or charges) are your sole responsibility, and you agree to pay such amounts upon request by us or the EP Vendor.
- We do not provide any warranty or guarantee with respect to an Exceptional Product or EP Fulfillment. You agree that we are not liable for, and you expressly agree to waive and release all claims, now known or hereafter known, against us and our affiliates and our and their employees, owners, shareholders, directors, officers, agents, and representatives (collectively, "Moda Parties"), and to hold us and the Moda Parties harmless from and against any claims, charges, liabilities, losses, injury, damages, and costs, in each case, in connection with your purchase of an Exceptional Product and EP Fulfillment.
- You are responsible to comply with all applicable laws, rules, and regulations in connection with the Exceptional Product and your participation in the EP Fulfillment. We do not warrant that Exceptional Product descriptions are complete or accurate, and may be subject to reasonable changes at EP Vendor’s discretion. EP Fulfillment may be subject to additional terms and conditions by the EP Vendor, and you are responsible to review, assent to, and comply with any such terms.